| For Families |
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| For last minute requests and changes please call 415.912.8300. |
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|
 What is Wondersitter? |
| Wondersitter is the Bay Area's premiere childcare service. At Wondersitter we are intensely focused on one thing - providing families with the best possible childcare. Because we work with only the most qualified care-givers Wondersitter is recognized by nurses, graduate students and childcare professionals as "the agency" to contact when looking for supplementary income. |
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| Is Wondersitter right for our family? |
| Wondersitter is an on-call childcare agency designed for parents in need of last minute childcare. As a small organization our families often get to know us and the sitters we represent personally. When you work with Wondersitter you are part of a larger community. |
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| How is Wondersitter different from other childcare services? |
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| Unlike other childcare agencies, Wondersitter takes pride in knowing each of our sitters and families personally. We work hard to develop a sense of community throughout our organization. Our personal commitment and high standards ensure a peace of mind common only among family. |
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| Who are Wondersitters and what are their qualifications? |
Most Wondersitters are college students often working toward a degree in childcare or nursing. However, some Wondersitters are childcare or medical professionals or mothers with years of experience raising their own children. When you hire a Wondersitter you can be sure you have hired only the best childcare givers. All Wondersitters have gone
| through an extensive application process including: |
| in-person interviews |
| multiple reference checks |
| background checks including: |
| identity check |
| a criminal background check |
| a national sex offenders check |
| and a driving record check |
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It is our top priority to protect your children and your home.We are taking every measure possible to help ensure your family's safety. |
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| How can Wondersitter save me time? |
| Experienced families know qualifying and coordinating childcare takes a lot of time. As an on-call childcare service Wondersitter saves families time. With one phone call or quick email Wondersitter eliminates hours of leg work. We personally interview candidates, do reference and background checks as well as schedule and coordinate all job placement. |
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| How do I request a Wondersitter? |
| Requesting a Wondersitter is easy. Simply register here and fill out the request form. One of Wondersitter's agents will get back to you shortly by email. It's that easy. |
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| When can I expect to hear back from Wondersitter after making a request? |
| Monday thru Friday Wondersitter confirms your request as soon as a sitter becomes available. Requests posted on Friday, Saturday or Sunday are not processed until the following Monday. Please call 415.912.8300 for a last minute request. |
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| How can I request the same sitter for multiple dates? |
| Families always have the option of requesting their preferred sitters. At Wondersitter we do our best to provide the same sitter for multiple dates. However, Wondersitter is not a placement service. Often the sitters we represent do not have regular availability. Many clients have found that the most reliable way to book consistent sitters is to form relationships with a pool of sitters. Having relationships with multiple sitters helps ensure a familiar sitter is available when you need them. |
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| What is the best way to ensure that I will get a sitter, especially on a popular day? |
| The more flexible you can be with your request, the better. By being open to any available sitter rather than limiting requests to preferred sitters increases your chances of booking a sitter. |
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| How do I pay my Wondersitter? |
| As independent contractors, all Wondersitters are paid directly by cash or check. |
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| Is tipping customary? |
| Yes, but you are not obligated by any means. The amount of tipping is at your discretion. |
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| What is the booking fee? |
| Once your sitter is confirmed, Wondersitter will charge your credit card a $15.00 booking fee per request. |
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| What happens if my sitter/child becomes sick and cancels/we have to cancel? Will I be charged? |
In the event a sitter gets sick and cancels, we do not always have a replacement sitter. We promise to do our best to find a replacement for you.
Sickness and emergency situations are uncontrollable, therefore we do not charge for canceled jobs resulting from sickness or emergency. In the event you have a sick child please notify us immediately. We do not take care of sick children. Because sickness can spread quickly throughout our community we do our best to limit the spread of unwanted colds. Please help us by doing your part. |
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| What is the cancellation policy? |
| Wondersitter has a 24 hour cancellation policy. Should you need to cancel within the 24 hour period please call, do not email, to notify us. There is a 4 hour minimum charge, plus the booking fee charge, for non-emergency and non-sickness related cancellations. |
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| What should I do if my sitter doesn't show? |
| Please call us immediately at 415.912.8300. |
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| Do I need to pay for transportation? |
| No. It is every Wondersitter's responsibility to get to and from confirmed jobs. |
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| What if I am going to be late relieving the sitter? |
| In the event you foresee a late return, please call your sitter immediately. Many sitters maintain tight schedules and may be booked for a job immediately following yours. |
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| Sitters |
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| How do I become a Wondersitter? |
To become a Wondersitter please email rose@Wondersitter.com
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| What are we looking for in a Wondersitter? |
| Wondersitters are our family. As a part of the Wondersitter family all Wondersitters must have experience, professionalism, competence, flexibility and integrity. Sitters must be competent in: feeding, light meal preparation, bathing, interacting with children, bedtime and of course play. |
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| Do I have to work a certain number of hours a week to stay with Wondersitter? |
| No, that is the beauty of Wondersitter. You can work as little or as much as you like. Of course the more you work the more you will be requested. In addition, the more jobs a Wondersitter works the more job choices you will have. Wondersitter was designed for sitters who want to work in childcare but cannot always commit to regular hours. Wondersitters make their own schedules and therefore are their own bosses. |
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| Am I an employee of Wondersitter? |
| No, all Wondersitters are independent contractors. We simply help you find childcare jobs with wonderful families. |
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| How much will I be paid per job? |
| Wondersitter requires a 4 hour minimum per job. Please refer to our 'Rates and Policies' page for hourly rates. |
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| If I work 3 hours, am I still paid for 4 hours? |
| Yes, because of the 4 hour minimum you are always insured at least 4 hours of pay per job unless there are special circumstances. |
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| How do I get paid? |
| Clients pay the sitter directly in cash or by check. |
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| What if I am not paid correctly? |
| No problem. We act as your agent and will immediately contact the client for the remaining balance. If we are unable to resolve the issue with the client directly, Wondersitter will compensate you for your time. |
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| What if I need to cancel a job? |
| As a Wondersitter your commitment to confirmed jobs is very important to the success of the entire Wondersitter family. We respect our clients need for reliability and in turn we depend on reliable sitters. Canceling jobs at the last minute is not a good reflection of Our Promise. Of course in the event of sickness or emergency cancellations are often unavoidable. Please contact Wondersitter at 415.912.8300 as soon as you learn you have a need to cancel a confirmed job. It is Our Promise to do our best to find the family a new Wondersitter. Help us maintain Our Promise. |
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| What is the cancellation policy for clients? |
| All cancellations must be made within 24 hours of a scheduled job to avoid a 4 hour fee. |
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| What if I show up to a job where the child(ren) is/are sick? |
| Wondersitter has a strict 'no sickness' policy. If the child(ren) is/are contagious you are free to leave and to call us immediately. As a responsible business we are committed to limiting the spread of the nasty germs that bounce around from one family to the next. |
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| Will I be compensated for a family that cancels within 24 hours? Will I be charged should I become ill and have to cancel last minute? |
| If a family or you become sick, or there is a last minute emergency, there is no compensation for either party. |
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| How do I get jobs? |
| Once you become a Wondersitter you will automatically be placed on 'The List.' All Wondersitters receive a daily listing of available jobs. |
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| Are all jobs in private homes? |
| No, we also service hotels, business and other organizations. |
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| How do I get to and from each job and where should I park if I have a car? |
| It is each Wondersitters responsibility to get to and from scheduled jobs. If you need parking, you must alert us ahead of time so we can make arrangements with the client. Once a job has been scheduled we cannot make additional arrangements. |
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| If I take a job outside the area will I be compensated for drive-time and any tolls? |
| Yes. Wondersitter understands that gas, mileage on your car and tolls can add up to extra expenses. We make sure the client compensates you for your travel expenses along with your hourly rate at the end of each job. |
